Some of The national wax museum plus frequently asked questions
Is there coach/bus parking?
There are coach drop off points on D’Olier St and Westmoreland St with coach parking on Fleet Street.
How do I book?
Is there a discounted group rate?
Yes, we offer discounts for groups of 10 or more. Please contact us for details of rates applicable to your group.
Can I visit the Museum for research purposes before my groups visit?
Yes, we offer one complimentary ticket for teachers/group leaders wishing to conduct a research visit ahead of a group booking.
Is the tour guided?
General admission to the museum is self guided with audio and visual material to guide you through each section.
Are there activity sheets available?
Activity sheets for primary and secondary school age groups can be provided in digital format at the time of booking
What is the maximum number permitted in a group?
There is no upper limit on group sizes for general admission, however large groups will be asked to split into smaller groups of 15-20 with staggered entry to the museum.
Is there an area to eat a packed lunch?
Unfortunately there is very little space in the gift shop so we cannot currently provide a packed lunch area for students.
What if I need to cancel my group booking or my group is running late?
Group organizers should inform us if they will be unable to keep the time confirmed or if the group will be more than 15 minutes late arriving at the museum. We will do our best to accommodate a group that arrives late or early, we cannot be held responsible for curtailing of the visit or for any dispute or issue arising from the late or early arrival of the group. If you need to cancel your group we would ask that you give us at least 24 hours notice
What methods of payment are acceptable?
Payment for group visits can be made by electronic transfer, cash, card or cheque. You will be asked to confirm your method of payment at the time of booking. Please note, we cannot accept American Express.
What are the opening hours?
Opening hours change throughout the year. You will find current open times on our prices page’. Last admission is always 1 hour before closing time.
How do I buy a ticket?
You can have your tickets directly at the front door or you can book your tickets online throught the website.
How early should I book?
Most of the time you don’t have to book in advance. In summer we advise you to check the peak time on our booking system.
How long does the visit take?
The visit of the museum is self guided so it can take between a minute and 7 hours. On average the time of visit is 45 minutes.
Do I need to print my tickets?
There’s no obligation. You can show the tickets on your phone or even simply give the name of your reservation at the front door and the staff will be able to find your tickets for you.
Is the horror section suitable for kids?
The horror section is not recommended for young children. Under 16s may only enter this section with parental consent and should not enter unaccompanied.
Is the museum wheelchair accessible?
The Museum is partially wheelchair accessible for regular sized wheelchairs and simple prams. The elevator serves all floors. There are disabled toilets. Due to the nature of the building there is a limit to the number of wheelchairs which we can accommodate at any one time. We can only accept two wheelchairs at a time. We strongly recommend booking in advance of your visit. Please call 00353 1 6718373 to arrange these specific cases.
Are there baby changing facilities?
There are Baby changing facilities located on the bottom floor, a staff member will gladly direct you.
Can I visit the museum with a buggy/pram?
Due to the nature of the building itself, at busy times we are unable to cater for several buggies at once therefore we recommend taking a baby carrier with you for your comfort and safety. It’s also a priority to provide wheelchair access above that of buggies so please understand that special needs take priority when visiting.
How can I get to the museum by public transport?
There are a number of public transport options available including: The Dart Closest Dart Station is Tara Street. The Luas The Green Line Luas stop’s right outside our building at the Westmoreland Street stop, or if you’re coming on the Red Line get off at Abbey Street and walk 5 mins towards College Green. The Bus Dublin Bus routes to Dame Street & College Green include the: 1, 16, 25, 25a, 25b, 25x, 46a, 46e, 66a, 67, 84x and 118 all stopping on Westmoreland Street. 14, 14a, 16, 16a, 19, 19a, 46a, 48, 63, 121, 122, 123, 128, 140, 142, 145, 746 all stop on D’Olier street. Please check Dublin Bus for times and routes. The Dublin BikesClosest Dublin Bikes Stations are Fownes Street Upper and Townsend Street. The closest car park to the Museum is Park Rite, Fleet Street and Temple Bar.